Terms & Conditions. The rules of working with us.

01Our services

These Terms and Conditions (“Terms”) govern your use of getcrestfield.com and the services provided by Crestfield Marketing (“we,” “us,” or “our”). By using our website, submitting a form, booking a call, or purchasing our services, you agree to these Terms.

Crestfield Marketing provides website design, hosting and marketing systems for contractors and home service businesses, including missed call text back, review request automation, local SEO, a unified inbox, business phone service, automated lead follow-up, marketing campaigns and printing services. Specific features depend on the plan you choose.

02Subscriptions, billing and cancellation

• Services are billed on a recurring monthly basis (or yearly, if selected) at the price shown at signup.
• There is no long-term contract. You may cancel at any time; cancellation takes effect at the end of the current billing period.
• Fees already paid are non-refundable unless required by law.
• On cancellation, we will transfer your website and the content we produced for you to you upon request. Hosting, maintenance and managed tools end when your subscription ends.
• Third-party costs (such as phone number, messaging, or printing costs) may be billed separately where disclosed.

03Your responsibilities

• Provide accurate business information and promptly supply content we need to build your systems.
• Use our services only for lawful purposes and in compliance with applicable laws, including the TCPA, CAN-SPAM, carrier requirements, and the policies of Google and other platforms.
• Obtain proper consent from your own customers before we send them texts, calls or emails on your behalf.
• Not use our services to send spam, deceptive content, or prohibited content.

04SMS / text messaging program

Program: Crestfield Marketing sends text messages to people who opt in through our website forms or surveys, or by texting us. Messages may include replies to your inquiry, appointment confirmations and reminders, account updates and, if you separately opt in, marketing offers.

Frequency: message frequency varies. Message and data rates may apply.

Opt out: reply STOP to any message to unsubscribe. You will receive one confirmation message and no further texts unless you opt in again. Help: reply HELP or contact us at [email protected] or (650) 533-8060.

Consent to receive text messages is not a condition of purchase. Carriers are not liable for delayed or undelivered messages. Your mobile information will not be shared with third parties or affiliates for marketing purposes. See our Privacy Policy and SMS Terms for details.

05Results disclaimer

Marketing results depend on many factors outside our control, including your market, competition, pricing, the quality of your work, and how you use the systems we provide. We do not guarantee any specific number of leads, reviews, rankings, sales or revenue. Testimonials reflect individual experiences and are not a promise of similar results.

06Intellectual property

Content you provide remains yours. Upon full payment, you may use the website content we create for you. Our software, templates, systems, processes, branding and the content of this website remain our property and may not be copied or resold without permission.

07Third-party services

Our services rely on third-party platforms such as hosting, messaging carriers, Google, Facebook and payment processors. We are not responsible for outages, policy changes, or actions taken by those platforms.

08Limitation of liability

To the fullest extent permitted by law, our services are provided “as is,” and Crestfield Marketing will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits or revenue. Our total liability for any claim is limited to the amount you paid us in the three (3) months before the claim arose.

09Indemnification

You agree to indemnify and hold Crestfield Marketing harmless from claims arising from your content, your use of our services, or your violation of these Terms or applicable law, including messaging and consent laws.

10Termination

We may suspend or terminate services if you violate these Terms, fail to pay, or use our services in a way that creates legal or carrier risk.

11Governing law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules. Any disputes will be handled in the state or federal courts located in San Mateo County, California.

12Changes

We may update these Terms from time to time. Continued use of our website or services after changes are posted means you accept the updated Terms.

13Contact us

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